HELP CENTER

HELP CENTER

We have a large and comprehensive database of products, along with detailed information of those products and their suppliers. Our products have been put into 5 main categories so finding the products you want is easy. Alternatively you may search for specific products or suppliers by entering the relevant keywords.

We promise your money back if the item you received is not as described, or if your item is not delivered within the Customer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Go to your order history and select the item. Discuss the issue with the our service representative and see possible solutions. If you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).  

For your convenience we have compiled some useful information. If you need to find out how to get a fast deliery, if you want to know the time of order process, or have questions about payment security, etc, you can find the answers easily in the our polices: shipping, return&exchange, privcay policy...