Return & Exchange

RETURN&EXCHANGE

Should you for any reason wish to cancel your purchase or want to exchange for replacement please advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us undamaged in the original packaging within 14 calendar days. 

We will issue a refund on receipt only. We reserve the right to affect refund based on the condition of the return and Elite Occasion clothing tag is not removed, altered or damaged. Replacement items will only be done one per customer per order.  

* Note: We recommend that you use Postnet to Postnet for all returns as it offers shipment tracking through a 24 hours customer helpline. Should this method not be available please view our client notice as We will provide alternatives should it be required. The item is your responsibility until it reaches our returns depot. We recommend that you send the parcel using a delivery service that insures you for the value of the goods and parcel tracking is available. The cost of returning the item to us is your responsibility and non-refundable. 

We will not refund items that have been altered, damaged, repaired or show any signs of using. Returns due to damage can only be investigated on receipt of the item, the onus is on the client to return the item to us.

Should your purchase be faulty, damaged, incorrect item received at the time of delivery a refund excluding will be processed. 

For more information about how to return your purchase please contact our Support Team by email shujiesale@aliyun.com please read our Return&Exchange Policy.